Frequently Asked Questions

We currently offer a next working day service, this means that orders for delivery to the U.K mainland placed between Mon-Thurs before 2PM will be shipped the same day and should be with you by 6PM the following day. 

Orders placed after 2PM on Thursday will be shipped on the Friday for delivery on the following Monday (unless this is a bank holiday) in which case it will be Tuesday.

Orders placed after 2PM on Friday and over the weekend will be dispatched on the following Monday (unless this is a bank holiday) for delivery on the Tuesday before 6PM.

For European deliveries please allow 3-8 working days for delivery (this includes Southern Ireland)

If you are having trouble using the X1 microphone on your Xbox, it is best to
use a PC to test it.

1)  Take the pink plug from the X1 and plug it into the pink jack (Microphone
    input) on your PC's soundcard.

2)  Take the green plug from the X1 and plug it into the green jack (Front L/R
    Out or Line Out) on your PC's soundcard.

3)  Take the USB plug from the X1 and insert it into a USB port on the PC (not
    a USB hub, please).

3)  In the soundcard's control software, enable the Microphone for playback.
    In the Microphone > Advanced settings, enable the Microphone Boost.

4)  Adjust the volume for the Microphone to about half-way up.

5)  Adjust the overall playback volume to about half-way up.

6)  Put on the headset. Make sure the Mute switch on the X1 amp box is not set
    to Mute (the LED should be green).

Now speak into the microphone. Do you hear your voice in the headphones? If
so, the mic works and your X1 headphones should be OK. If you still cannot get
the X1 mic to work over Xbox Live, then you need to take a closer look at
Dashboard settings and other connections, or check the integrity of your
X1-Xbox Controller Cable.


                       ******************************

In order to enable the chat make sure that the Mute button in the Off
position. If it is on the ON position the Mic will not work.

    Red = Muted
    Green = UN-Muted

                       ******************************

To verify that the Xbox Controller Cable 'Puck' is functioning properly,
please use the 'stock' cable that came with the Xbox. If the original Xbox
cable is working, you know you have a cable that has failed.

Since these cables have to be lightweight so that they do not "weigh you down"
while playing, caution should be exercised not to get them caught under
furniture etc.

Pending orders generally mean that a payment has not been received by us and there fore will not be dispatched. You can have multiple Pending orders but we will only dispatch against those orders that receive a status of New which confirms a successfull payment.

If you believe that the payment has gone through but you still have a pending order status please contact us on info@limexb360.co.uk quoting your Etrade Pro Number to make sure there has not been a technical error.

Alkaline batteries will last for more than 20 straight hours of game play, and often even longer than that. You can also use rechargeable batteries which won't last as long, but hey, they're rechargeable!

Yes you are, our shipping range is all over Europe but keep in mind that the shipping could be up to 5-8 working days depending on your location.

We also ship to the rest of the world excluding the U.S.A and Canada for a quotation to any other destination not already quoted for please contact us at info@limexb360.co.uk with a full delivery address including postcode and country.

Some models have the light Red instead of Green. There is no difference in functionality. It is only a cosmetic difference.

This is an indication that the Batteries are low.

In most cases we simply need a delivery address and are able to replace the required chat lead free of charge.
However it would help us a lot if you could specify your problem by sending us the following image:



You're simply able to save the picture -> open this with paint and check the box where your problem seems to be.
Save the image -> Reply this image to us.

If you are not able to open this with paint, simply send us the name of the lead / ear cup.

Option 1: Whilst using the HDMI port you can also use your original lead simultaniously and connect the red and white splitter lead to your original red and white phono connecters. You should now still have the ability to use your X1 for gamesound and your television can be operated independantly of these via HDMI lead.

Option 2: Simply plug the green X1 headphone jack directly into the headphone socket on your television.